Sinopsis

Discover everything you need to know to get ahead in management, from how to run a high-performance team to how to make a winning presentation.Ten books from the world-renowned Essential Managers series, collected in one volume.Explore your strategic options and put them into action with step-by-step instructions, tips, checklists and crystal-clear illustrations.Expert advice backed by real-life case studies demonstrates exactly how to get the best out of yourself and your team.The practical guide that gives you the skills to succeed ? Explains how to identify the reasons behind difficult behaviour, communicate effectively and negotiate conflict.? Step-by-step instructions, tips checklist and ??Ask yourself ??features show you how to build and repair trust, deal with emotions and improve cooperation? Tables, illustrations, ??In focus?? panels and real-life case studies help you overcome resistance, diffuse office tensions ans build inclusive teams.