Sinopsis

Be My Guestis for hotel employees at the elementary levels who need English for their work. The course focuses in everyday communicative situations so that hotel employees can understand and respond to the needs and requests during their stay. The course is also suitable for pre-service students. Be My Guest meets the needs of the following personnel: receptionists, porter, bar person, chambermaid/room attendant, housekeeper, concierge/commissionaire, management trainee, waiter/waitress. The 15 units deal with different work situations, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit, and explaining how things work. The focus throughout is on the language which hotel workers need to understand and use in their work. - The Student's Book contains 15 theme-based units. Each unit is divided into two easy-to-use double page lessons. Students systematically practice speaking, listening, reading and writing, with regular consolidation of the new language in the lesson. At the back of the book, there is a Personal Job File together with a Verb list, and the Tapescripts.