Sinopsis

Be My Guest is for hotel employees at the elementary levels who need English for their work. The course focuses en everyday communicative situations so that hotel employees can understand and respond to the needs and requests during their stay. The course is also suitable for pre-service students. Be My Guest meets the needs of the following personnel: receptionists, porter, bar person, chambermaid/room attendant, housekeeper, concierge/commissionaire, management trainee, waiter/waitress. The 15 units deal with different work situations, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit, and explaining how things work. The focus throughout is on the language which hotel workers need to understand and use in their work. - The Teacher's Book provides thorough support and extra ideas in the teaching of the course. It contains comprehensive lesson notes, answers to exercises and the Tapescripts.